At eSmartKart.in, we are committed to delivering your daily kirana essentials with incredible speed and reliability. This policy outlines our delivery process, timelines, and areas of service.
Last Updated: 1 Oct 2025
We currently provide our quick-delivery service in select areas within Pune. To check if we deliver to your location:
Enter your complete address on the eSmartKart.in app or website.
Our system will automatically confirm if your area is serviceable.
We are constantly working to expand our service areas.
Our process is designed for speed, from your click to your doorstep.
| Step | Estimated Time | Responsibility |
|---|---|---|
| Order Processing & Picking | 10-15 Minutes | eSmartKart Store/Merchant |
| Handover to Delivery Partner | 2-3 Minutes | Store & Delivery Team |
| Final Delivery to You | ~10 Minutes | Delivery Partner |
| Total Estimated Delivery Time | 15-29 Minutes | eSmartKart Guarantee |
Important Notes on Timelines:
Confirmed by Store: The total delivery time is confirmed and managed directly by the eSmartKart store based on current order volume and inventory availability.
Delivery Partner Role: The delivery team's task is focused solely on the final leg—transporting the prepared order from the store to your location, which typically takes around 10 minutes.
Unforeseen Delays: In rare cases of extreme weather, heavy traffic, or public holidays, there might be a slight delay. We will proactively notify you via SMS or app notification if your delivery is expected to be late.
Current Model: All our deliveries are currently handled by our dedicated, company-owned delivery team to ensure the highest standards of training and service.
Future-Proof Policy: As we grow, we may partner with trusted third-party logistics providers or employ salaried delivery executives to expand our network. The commitment to our ~10 minute final delivery speed and service quality will remain unchanged.
You can track your order in real-time from the moment you place it:
Order Confirmed: Your order is received and being processed.
Picking Items: Our store team is carefully assembling your order.
Ready for Dispatch: Your order is packed and handed to the delivery partner.
Out for Delivery: The delivery executive has left the store and is on the way to you. You can see their live location on the map in the app.
Delivered: Your order is complete!
Free Delivery: We currently offer FREE delivery on all orders with no minimum value requirement.
Future Revisions: Any changes to the delivery fee structure will be communicated transparently on our platform.
To ensure speed, our delivery executive will typically make one delivery attempt. A delivery may be marked as failed in the following cases:
Incorrect/Incomplete Address: Please double-check your delivery address.
No One Available: If no one is available to receive the order at the doorstep or security gate.
Customer Unreachable: The provided phone number is switched off or not reachable.
Refused by Customer: The order is refused at the time of delivery.
If a delivery fails, we will attempt to contact you to reschedule. If the order cannot be delivered, a full refund will be processed.
Q1. What is your average delivery time?
A1. We pride ourselves on our speed! The average total time from order to delivery is between 15 to 29 minutes. The final transit from our store to you is designed to take only about 10 minutes.
Q2. Can I schedule my delivery for a later time?
A2. Currently, we focus on instant, on-demand delivery to get your items to you as fast as possible. Scheduling for a later time is not available at the moment.
Q3. Who should I contact if my order is delayed?
A3. Please check the live order tracking in the app first. If your order is significantly past the estimated time, please contact our customer support immediately at +91 9420 450 350 or info@eSmartKart.in.
Q4. Do you deliver outside the city?
A4. No, we currently only deliver within our designated service areas in [City Name(s)]. You can check serviceability by entering your address on our app.
Q5. Can I change my delivery address after placing an order?
A5. To maintain our delivery speed, address changes are only possible if the order is still in the "Order Confirmed" stage. Please call our support team immediately to check if a change is possible.
For any delivery-related queries, our customer support team is here to help:
Phone: +91 9420450350
Email: info@eSmartKart.in
Hours: 7:00 AM - 11:00 PM, 7 days a week
Thank you for choosing eSmartKart.in for your quick and reliable daily needs!
